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When it comes to color, seeing really is believing. Order up to 10 free swatches and compare your favorites up close. Shipping fees apply.

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If you're not happy, we're not happy. That's where our "Love It or Send It Back" policy comes in. If you're dissatisfied with your Ballard purchase for any reason, you can return it within 90 days of the ship date for an exchange or full refund* (excluding Shipping & Processing fees).

You are invited to try items within our Best of Ballard collection risk-free for 30 days. If you're not satisfied, we will refund the purchase price AND shipping costs. Best of Ballard items are exempt from additional discounts and free shipping offers.

If you don't absolutely love your new slipcovered seating or upholstered seating for any reason, return it within 10 days of delivery absolutely free – we'll even pay the return shipping. It's that simple. We guarantee it. Now doesn't that make you happy?

*Excludes personalized, customized, monogrammed or COM (customer's own material) unless defective.

We want you to be happy. If for any reason you are dissatisfied with your purchase, simply return it within 90 days of the ship date for an exchange or refund (excluding Shipping & Processing fees). All products are guaranteed from defects for a full year.

Please carefully inspect your order upon delivery. If you receive damaged or defective merchandise, you may contact our Customer Service department at 1-800-536-7551 and a representative will be glad to arrange a return or exchange for you.

Please note: Any items that are monogrammed, customized, Customer's Own Material (COM), or made-to-order cannot be modified, cancelled, returned or exchanged unless damaged or defective. Defective items will be exchanged unless no longer available, in which case a Merchandise Certificate will be issued. Once a returned item is received in our warehouse, the return or exchange will be processed immediately. For credit card orders, you can expect to see your refund credit within 72 hours. For check and money orders, you can expect to receive your refund check within 7-10 business days.

Standard Shipping Expedited Shipping Truck Delivery

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee -
$20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Fees

Threshold Truck Delivery - $40 per item

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.
Standard Shipping

Delivery Time

In-stock items will generally arrive in 3-7 business days.

Items ordered at the same time may not be delivered together.

Fees

Orders equal to and under $200 will be charged 15% of the total order value.

Orders over $200 will be charged 10% of the total order value with a cap at $350.

Oversized Handling Fee - $20-$40 per item

All shipping charges are based on the original retail price of the product prior to any discounts being applied.

*Orders placed in Alaska, Hawaii, Puerto Rico & US Virgin Islands will have additional costs.

Expedited Shipping

Delivery Time

Express orders received by 4 pm EST are shipped the same day.

Expedited order cut-offs may vary during weeks surrounding a federally recognized holiday.

Fees

Next Business Day delivery -
$19.95 additional

Two Business Day delivery -
$9.95 additional

Oversized handling fee -
$20-$40 per item

Truck Delivery

Delivery Time

Generally available for delivery 2-3 weeks after shipping.

Fees

Threshold Truck Delivery

  • Items are unloaded by the driver and placed inside the first-floor doorway, garage, or covered area of your choice.
  • If the home is a multi-dwelling building, the items will be delivered inside the residence.
  • Assembly not included.

Recommended

In-Home Truck Delivery
- add'l $35 per item

  • On many larger items, like furniture, you have the option to upgrade the delivery experience to In-Home Truck Delivery.
  • Some items only ship via In-Home Truck Delivery.
  • With our In-Home Truck Delivery service, the item will be brought inside in your home, unpacked, placed in its final destination, and packaging materials removed.
  • Assembly is not included.

What To Expect For Truck Deliveries


  1. After your items have shipped, you will be contacted by our delivery partner to schedule a day and 4 hour window for your delivery.
  2. When scheduling, share any restrictions or special circumstances that could impact your delivery including, but is not limited to:
    • Narrow roads
    • Restricted delivery times
    • Gated entrances
    • Proof of insurance requirements
    • Multiple flights of stairs
    • Service elevator restrictions
  3. Ensure that all items will fit through access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  4. On the day of delivery, our delivery partner will call you approximately 30 minutes prior to arriving at your home.
  5. Please prepare for your delivery by ensuring clear pathways and removing any fragile items that could be damaged during the delivery. Our delivery provider is unable to move any existing furniture.
  6. Our delivery experience is contactless and your signature is not required. If you observe an imperfection, notify the delivery team and either refuse the item or contact us at 888-263-9850 for a resolution.
  • Share any restrictions or
    special circumstances
  • Ensure that all items will
    fit through access points
  • Ensure pathways
    are clear
  • Remove fragile items that
    may get damaged
Contact us for a quote

Weekend/After-Hours Delivery

Weekend and after hours deliveries for your larger items, which require a scheduled window of time for delivery, may be available in limited areas for an additional cost.

Contact us for a quote

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Suzanne Kasler Malaga Bath Accessories is rated 4.7 out of 5 by 115.
Rated 5 out of 5 by from Perfect I renovated a bathroom in a very old stone house. These accessories are perfect to tie in new and old. They are better than they look in photos.
Date published: 2019-06-11
Rated 5 out of 5 by from Beautifully made. This is a very nice set....it really brightens up the bath room. I am happy with it!!
Date published: 2019-03-06
Rated 5 out of 5 by from Great look Loved my first order of these and order more. The look great
Date published: 2018-10-14
Rated 5 out of 5 by from Incredible quality I had no idea how sturdy and nice this collection was just by viewing the photos. It is incredibly well made and high quality. Nicely done! I'm buying it for every bathroom in my house.
Date published: 2018-06-11
Rated 4 out of 5 by from Very nice bath accessories. It’s very nice quality but the tray will not hold standard size paper guests towels.
Date published: 2021-11-07
Rated 4 out of 5 by from Does the job well I got the Suzanne Kasler Malaga soap dish to set on a small table next to a free standing tub in my bathroom remodel. It's just right for the job
Date published: 2021-08-12
Rated 4 out of 5 by from Looks nice, not the best quality. Looks very clean, elegant and sophisticated, hotel and spa like. Could be a little more quality considering the price of each item. My soap/lotion dispenser came in cracked on the inside and very bubbly looking both times I ordered it.
Date published: 2020-07-29
Rated 3 out of 5 by from pretty but not performing I love the shape, color and sizes of the pieces, but it doesn't hold up to moisture and bathrooms are wet! Little bubbles form in the tray where I placed glass liquid soap and lotion dispensers. Water can work its way under the tray too and the clear finish came off onto the quartz counters tops adding more scrubbing work. I will have to add little rubber stoppers underneath or something. So good for super attentive adults conscious of where water is but not other folks .
Date published: 2020-08-17
Rated 3 out of 5 by from Modern design The look is clean and sleek but very awkward using a square glass. Would have returned the set but we already used all the pieces including filling the soap dispenser. Would recommend all but the glasses.
Date published: 2019-07-29
Rated 2 out of 5 by from Beautiful but doesn’t hold up I bought this about a year ago and at first loved. Looks great was exactly what I was looking for and has a nice weight to it so feels like quality. The issue is not too long in I had issues with the dispenser working properly. It wasn’t consistently pumping nicely and would have times it would pump at all. I cleaned it out thinking it was blocked and worked great but recently having the same issues and it’s not going away. I’m bummed cause it looks so good and too late now to do anything. Overall really disappointed given the price
Date published: 2022-02-16
Rated 1 out of 5 by from Beware of the soap/lotion dispenser! I ordered the entire set of products for the master bath in our new house. Although they are "plastic", they are nice looking and nicely designed. The two critiques I have are that the container for the toilet bowl brush does not have a liner to catch any leftover water on the brush (I put a plastic glass in mine and that works). Also the foundation of the brush is metal and has rusted. The pump on the soap/lotion dispenser works for a while, then just stops pumping. I read several of the reviews and I think the set was rated quite high because people had just received it and had not actually used it. I tried purchasing a replacement pump at BBB, but of course, it did not fit. Really bummed, since I wanted the whole set to match.
Date published: 2020-08-13
Rated 1 out of 5 by from New contempoary look I ordered mostly bath accessories/bin/toothbrush holder/soap dish etc. It filled a void with a new contempoary look in our remodeled bathroom.
Date published: 2020-06-29
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